Shipping policy

Shipping Policy

Effective Date: August 21, 2025

Thank you for shopping with VacBack. We are committed to delivering your backpack vacuum products safely and efficiently. Please review our shipping policy below.

🚚 Shipping Information

📦 Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking information once your order has shipped.

🌍 Shipping Destinations

We proudly ship worldwide. No matter where you're located, we’ll deliver to your doorstep.

💸 Shipping Rates

  • Free Standard Shipping on all orders — no minimum purchase required.

  • Estimated Delivery Time:
    5 to 10 business days for most destinations.

Please note: delivery time may vary depending on location, customs processing, and other unforeseen delays.

🌐 International Shipping

  • International orders may be subject to customs duties, taxes, or import fees, depending on your country’s laws.

  • These charges are the responsibility of the customer and are not included in the product or shipping costs.

🚫 Incorrect or Undeliverable Addresses

Please double-check your shipping address before submitting your order. We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Lost packages due to undeliverable addresses

If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

📦 Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Please contact us at contact@vacback.com within 7 days of delivery.

  • Include your order number and photos of the damage (if applicable).

  • We’ll work with you to replace or refund the item as quickly as possible.

📬 Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number. Use this to follow your shipment until delivery.

❓ Need Help?

If you have any questions about shipping or delivery, feel free to reach out:

  • 📧 Email: contact@vacback.com

  • 📞 Phone: +1 (732) 752-7722

  • 📍 Address: 1776 S 2nd St #1, Piscataway, NJ 08854, United States